Frequently asked questions

We deliver anywhere within 50 miles of zip code 75704. Common areas we serve are Tyler, Lindale, Chandler, Whitehouse, Troup, Bullard, and Flint. Outside that radius? Give us a call and we'll see what we can do.

Delivery is $20 within 10 miles of zip code 75704. Beyond 10 miles, it's an extra $3 per mile.

Standard delivery is 1–2 days before your event. Pickup is 1–2 days after. We can't guarantee a specific delivery or pickup time without an additional scheduling fee.

Yes! Tents are always set up and broken down at no extra charge. Tables and chairs are also included if your order is 50 or fewer chairs and 8 or fewer tables. Larger orders need advance notice and a small labor fee.

We can set up tents on grass, dirt, asphalt, and concrete. Tent weights or stakes are highly encouraged — even a small breeze can knock a tent over.

Yes — all orders require a non-refundable 25% deposit to secure your rental items.

We'll reach out the Monday before your event. You can pay any time between then and delivery. The balance must be paid by the time we deliver, or we won't be able to leave the items at your event.

Cash or credit card. If paying with cash, please have exact change — our drivers don't carry cash.

Not quite. We manually add the 8% damage waiver, and if you're more than 10 miles from 75704, the extra delivery fee gets added to the final invoice.

You may cancel up until the day before delivery. The 25% deposit is non-refundable, but we'll credit it toward a future event date.

The 8% damage waiver fee covers accidental damage to rental items. It does NOT cover loss, theft, vandalism, or weather damage.

Yes and no. You aren't responsible for normal wear and tear. Please let us know if you spot anything beyond that. If damage occurs from negligence, you'll be responsible for repair or replacement — but for accidents, the damage waiver has you covered.

Absolutely. Give us a call at (903) 565-9982 or email goodtimesyallparties@gmail.com and we'll send one over.